14-Day Satisfaction Guarantee
Your space should feel perfect, so we offer a 14-day return policy on all our orders. If you decide your piece isn’t quite right,we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.
You can exchange any product in your order up to 14 days after delivery. Shipping on your first exchange for any item is free of charge. If you decide to exchange that item again (i.e. more than once) you will be responsible for any forward and return shipping fees.
Our team will work with you to coordinate a day and time to simultaneously drop off your new item and pick up your exchange. If the new item costs less than the one you’re exchanging, we’ll refund the difference to your original method of payment. If it costs more, we will charge the difference while setting up the exchange.
Products must be returned in original packaging. Missing original packaging constitutes a reduction in value.
You must also ensure that the item is securely wrapped when you return it.
Ensure the following:
- The supplied packaging must be used as on receipt, so that the item is fixed.
- No loose items in the box – as this can cause scratches on the product.
You bear the risk for the package/goods yourself until we receive it.
We encourage you to save the postal receipt as well as any track and trace number in case of freight damage.
Condition Of the Item Upon Return
You are liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics, and way of functioning of the goods.
If the product is damaged in such a way that it is only partially salable again, 50% of the purchase value will be refunded. If the product is damaged to such an extent that it cannot be sold again, the purchase value will not be refunded.
What is your return policy?
We accept returns within 14 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.
How can I initiate a return?
To start a return, visit our 'Returns' page and follow the instructions provided. You can also reach out to our customer service team for assistance.
Will I be charged for returning a product?
Return shipping charges are the responsibility of the customer unless the return is due to a product defect or an error on our part.
How long does it take to process a return?
Once we receive the returned item, please allow up to 14 days for us to process your return and initiate a refund to the original payment method.
Enjoy a seamless shopping experience, facilitated by our complimentary shipping service.
Our dedicated team provides timely assistance, committed to addressing your queries.
Invest in our products with absolute confidence, backed by our 14-day satisfaction guarantee.