1. Placing An Order

Once your order is placed, you will receive an order confirmation.

Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing.

If you need assistance with anything from placing an order or a question about a product, please contact us via live chat or email us at info@rodandflame.com.

2. Order Processing

Orders placed before 2:00 PM EST will be processed and dispatched within 2-3 business days. Orders placed after 2:00 PM EST will begin the processing period of the next business day.

You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.

3. Tracking An Order

Once your order has shipped, you will receive an email confirmation with a tracking number.

4. Promotions & Discounts

Welcome first customer promotion can be used on one (1) purchase only. Discount codes are only applicable to full price items and can not be applied to styles purchased on sale.

5. Taxes & Duties

Tax will be calculated based on the total value of merchandise, applied as governed by state sales tax regulations based on the ship to state, and will be displayed once your shipping address is entered.

6. Missing / Stolen Orders

If tracking information reflects successful delivery but you have not received it, please email info@rodandflame.com. Please note, we do not take responsibility for lost or missing packages that show delivery confirmation.

Orders FAQs

Where is my order?

Your order status is updated via email, including tracking details upon dispatch. Please use this information to monitor your delivery.

How long will my order take to ship?

Order processing typically takes 1-2 business days. Delivery occurs within 3-5 business days, contingent on your geographic location.

Can I change the contents of my order?

Alterations to your order are possible within 24 hours of placement. Please reach out to our customer support team for prompt assistance.

What if my order is lost or stolen?

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

Customer Support

Our dedicated team provides timely assistance, committed to addressing your queries.

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Guaranteed Satisfaction

Invest in our products with absolute confidence, backed by our 14-day satisfaction guarantee.

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Free Delivery

Enjoy a seamless shopping experience, facilitated by our complimentary shipping service.

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